jf999 Privacy Policy

Section 01

Purpose of This Policy

jf999 ("we", "our") places the highest importance on the privacy of online gaming users in Bangladesh. This privacy policy explains what information we collect when you visit our website jf999.cam, create an account, or use our services — how that information is used, who it may be shared with, and what steps we take to keep your information secure.

This policy applies to all services, products, and digital platforms of jf999. By using this site, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term, please refrain from using our services.

Section 02

What Types of Information We Collect

jf999 may collect the following categories of information:

• Identity Information: Your full name, date of birth, national ID number (for age verification), and gender.
• Contact Information: Email address and, where applicable, mobile number.
• Financial Information: Transaction history, deposit and withdrawal details, bKash / Nagad / Rocket / Upay account information (we do not store full account numbers — only the portion needed for verification).
• Technical Information: IP address, browser type and version, operating system, referral URL, page visit times and duration.
• Behavioural Information: Your gaming history, bet amounts, preferred game categories, and time spent on the platform.
• Cookie and Tracking Information: Usage data collected through cookies, pixel tags, and similar technologies.

Section 03

Sources of Information

We collect information in the following ways:

• Information you provide directly through registration forms or account settings.
• Automatically, through monitoring your activity on our platform.
• From third-party payment processors and identity verification providers.
• From government or authorised databases for the purpose of fraud prevention and security verification.

Section 04

Why We Use Your Information

Collected information is used for the following legitimate purposes:

• To create, verify, and maintain your account.
• To process financial transactions — both deposits (bKash, Nagad, Rocket, Upay) and withdrawals.
• To verify your identity and age (to ensure services are provided only to those aged 21 or above).
• To provide customer support — including 24/7 live chat.
• To maintain platform security and prevent fraudulent activity.
• To meet applicable laws, regulations, and regulatory obligations.
• To improve our services and provide a personalised experience.
• For responsible gaming monitoring — to review gaming behaviour and arrange support where needed.
• To deliver relevant promotional offers and updates to you (subject to your consent).

Section 05

Marketing Communications

If you have consented to receive promotional communications, we may send you information about new games, bonus offers, and special events. You can withdraw this consent at any time through your account settings or by contacting our support team.

Section 06

When We Share Information with Third Parties

jf999 does not sell or rent your information. Information may only be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions with payment partners such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: With authorised third parties to confirm age and identity.
• Gaming Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI may receive the minimum information needed to deliver their gaming services.
• Legal Obligations: As part of a court order, government directive, or applicable legal process.
• Fraud Prevention: With regulatory authorities where required to investigate unlawful activity.
• Business Succession: In the event of a company merger or acquisition, provided the new entity must comply with this privacy policy.

Through our agreements with any third party, we ensure they also maintain appropriate data protection standards.

Section 07

Cookie Usage Policy

jf999 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the functionality of our site.

We use the following types of cookies:

• Essential Cookies: Without these, the site cannot function properly. These include session management and security-related cookies.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how users interact with the site, which helps us improve our services.

You can control or delete cookies by changing your browser settings. However, doing so may limit some features of the site.

Section 08

How We Keep Your Information Secure

jf999 has implemented industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data between your browser and our servers is transmitted through an encrypted connection.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised staff have access to your information, and their access is restricted to what their role requires.
• Regular Security Audits: Security audits are conducted on our systems on a regular basis.
• Two-Factor Authentication (2FA): An additional layer of security is available to protect your account.
• Fraud Detection: Automated monitoring systems detect suspicious activity.

Nevertheless, no method of transmitting information over the internet or electronic storage is completely secure. We make every effort, but cannot guarantee absolute security. If you become aware of any security issue, please notify our support team immediately.

Section 09

How Long We Keep Your Information

We retain your information for as long as necessary:

• Information for active accounts is retained for the duration of the account.
• Certain information is kept after account closure for as long as required to meet legal obligations.
• Financial transaction records are retained for a set period for accounting and tax purposes.
• Information relevant to fraud prevention or legal claims is kept for as long as needed.

After the specified period, information is securely deleted or anonymised.

Section 10

Your Rights Regarding Your Information

As a jf999 user, you have the following rights:

To exercise these rights, contact us at [email protected] or get assistance via 24/7 live chat. We will respond to your request within a reasonable time.

Section 11

Policy on Users Under 21

jf999 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a person under the age of 21, we will delete it immediately and close the associated account.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Section 12

How This Policy May Change

jf999 reserves the right to amend this privacy policy as needed. For any significant changes, we will:

• Display a prominent notice on the website.
• Update the "Last Updated" date at the top of the page.
• Where necessary, notify registered users by email.

Continued use of our platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

Section 13

International Data Transfers

Some information may be processed or stored in other countries as required by our servers and operations. In such cases, we ensure that the relevant country or organisation maintains appropriate data protection standards and that the protection of your information does not fall below the standard described in this policy.